Refund Policy

Thank you for shopping with Pet Cart. We want you and your pet to be happy with your purchase. If something isn’t right, we’re here to help.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items such as used pet products, perishable goods, or hygiene-related items may not be eligible for return for safety reasons.

2. How to Start a Return

To request a return, please contact us at:

Email: silverninety2@gmail.com
Phone: 4178776438

Include your order number and the reason for the return. We will provide return instructions once your request is approved.

Please do not send items back without contacting us first.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping fees are non-refundable.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Send photos of the item and packaging so we can resolve the issue quickly.

We will offer a replacement or full refund in these cases.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company — it may take some time before your refund is officially posted

  3. Contact your bank for further processing details

If you’ve done all of this and still have not received your refund, please contact us.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us using the details above.

8. Contact Us

If you have any questions about returns or refunds, please reach out:

Pet Cart
Email: silverninety2@gmail.com
Phone: 4178776438
Address: 3735 E Pond Apple Dr, Springfield Missouri 65809, United States